All orders are checked before shipping out to our customers to ensure that all items are in order and in good condition. All items sold are not returnable, refundable nor exchangeable. We have adopted services from reliable courier services to ensure that your order reaches you without any defect. In the event that wrong goods are received, damaged or defected, kindly please contact us at firstname.lastname@example.org within 2 days of the receipt of your product. We will reply to your email shortly and try to rectify your problem soonest possible.